If you run a business that requires a call center, then you can hire call center companies to do the work for you. These companies have employees with all the skills you need for support services, but you don’t have to go through the hiring process. The best ones offer bilingual support services so you can help customers from all over the world. Even if your business is only for the U.S., you’ll need multi-language customer support.
Customer Support
Customer support is when a customer calls to have problems solved or questions answered. You need customer service representatives that have great interpersonal skills, but also have excellent language skills. Your hired customer service rep will learn everything about your business and it’s services so that any questions and problems will be resolved quickly.
Virtual Assistants
A virtual assistant does all the extra work for you that you just don’t have time for. They can make phone calls, send emails, do research, and perform clerical work. If you speak English, so should your virtual assistant. However, some of the people you need to contact or work with might speak a different language. It is useful to have a virtual assistant that speaks one other language fluently. You won’t need to learn a new language, because your assistant already knows it.
Transcription and Translation
Does your business require recording interviews or meetings? A transcriptionist will take these recordings and type them into easy-to-understand paper form. They are trained to understand accents from other countries. If you have paperwork in another language, a translator will put it into English for you. Transcribers and translators are useful bi-lingual support services because it opens up your businesses to other countries.
Outsourcing
While it is helpful to have English speaking customer service reps that speak other languages, it is also useful to have a rep that speaks a different language that also knows English. Outsourcing is one way that companies save money. They hire workers in other countries where the dollar is worth more to do jobs. By hiring outsourced employees with a firm grasp of the English language, then you save money and your customers get the help they need.
