6 Questions You Should Ask Your Truck Repair Shop

by | Dec 20, 2017 | Towing Service

When you are searching for a reliable truck repair shop, it can be tricky to know who to trust. To anyone who isn’t a mechanic, most of the shops look the same, and your instinct may be to just go with the most convenient or affordable. But to get the best service, you need to choose the best shop. These six questions can help you narrow down your options to experienced professionals.

1. Can you provide references?

Any business that has been at it long enough, and that provides high-quality service, should be able to get at least a few satisfied customers to agree to be references. But you can also check for reviews online to see what former customers are saying about their work.

2. Are your mechanics certified?

This is an important question to ask any truck repair shop. Having mechanics who went through extra training or education to become certified means that you’ll be getting more specialized expert work done.

3. Do you offer warranties on your work?

Many top-notch shops stand by their work and offer warranties on major repairs. Ask what their warranties cover and how you’d go about taking advantage of it if the need ever arose. If they can explain it easily and confidently, then you can bet that they are a trustworthy shop.

4. Do they, or their mechanics, belong to any associations?

There are several professional organizations that mechanics can belong to. Belonging to something like AAA or NAPA Autocare means that the team has to meet strict criteria set by a third party, which were designed for better customer satisfaction.

5. Do you specialize in any certain vehicle types?

Many truck shops will have specific specializations, such as diesel engines or foreign vehicles. Find out if the shop in your area specializes in the type of vehicle that you have because it often means that any obscure problems won’t become an unsolvable issue.

6. What do they charge per hour?

Many customers go in and ask how much a specific service will cost, but they don’t think to ask how much a shop charges per hour. This can be a very important factor to consider for the future because some repairs can’t be charged based on a flat service fee. This question will help you understand better what you may be spending at this shop down the line.

With these six questions, it should be very easy to narrow down the choices and find the right truck repair shop for you.

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